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Shipping Policy

SHIPPING & RETURNS

ShoplyGuys is currently shipping all over India. We are working on enabling International Shipping soon.
At Shoplyguys we understand how important it is to receive your purchased products in the finest condition, and on time. Know this – we work around the clock to try and get you your products in the shortest timeframe possible.
You can reach us at [email protected], or call on: +91 8767716732,  between Monday – Sundat, 10:00am – 10:00pm in case of any queries. We strive to answer & fix all queries within 24 hours.

Shipping Duration

All our products are shipped out between 1 – 14 working days depending on the products and location. In situations beyond Shoplyguy’s control, there may be circumstances, which cause a delay. In such cases, Shoplyguys will ensure delivery in the earliest possible timeframe.

Returns & Exchanges

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at +91 8767716732. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Steps:

1. Message Or Call on this number for Return/Exchange/Refund query

+91 8767716732

2. After call initiate step 3

3. After approval from our side you have to courier the product at this location

Gala 4, Shoplyguys Thakur Nagar Opposite Nallasopara Public School Gaurai Naka Nallasopara (EAST) Maharashtra 401101

and also mail the courier id and customer details and order  number on this mail id [email protected]

4. After the package arrives we will contact you for the next exchange process.

5. Exchange process completed with new order details send to customer  registed moblile number.

You can also contact us for any return questions at  [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, We will call your for the new  product.

Refunds

Refund service available when order is cancelled from our side due to some issue with order. Note only we are able to cancel and initiate refund

Refund Process may take 10-14 days to credit into your account you will get update from razorpay team like RRN number and Refund id on your email id.

[Note: You have courier the products (Exchange/Return) at our location and that charges you have to pay]

[Kindly Note: return/exchange/refund process may takes 10-14 days in extreme case]

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. If the Order is shipped and on the way, and the order is cancelled, the money will be refunded once the order is back to our office and after deducting shipping charges.
Shoplyguys reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.



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